Frequently Asked Questions

Everything you need to know about your UpAiry experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start the process.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At UpAiry, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email with a tracking link and a unique number to follow your package's journey to your doorstep.